In my 20-plus years as a communication and body language consultant, I’ve found that some of the most counterproductive management dialogues start with the expression, “On the one hand …” Yes, on the ...

In the workplace, face-to-face conversation improves the bottom line, leads to higher productivity, and is associated with reduced stress. Recent research supports the business case for conversation.

How much time are you wasting at business networking events with that tired, overused opening line: "What do you do?" I can’t imagine a more boring way to introduce yourself to a new contact; it ...

In an ever-more transactional world where many have a hard time talking and listening to each other, developing stronger conversational skills can boost both workplace collaboration, relationships ...