Live chat software is more than a messaging window on a website; it's a productivity and quality assurance tool that can help your organization maximize its resources. Companies looking for a live ...

Live chat can generate sales leads and drive conversions for B2B and B2C merchants. However, the real value comes from optimizing its use. In this post, I will share six practices that can improve the ...

Every business thrives off the positive relationships it creates with its consumers–both the loyal ones, all the way to the prospective window-shoppers who are still on the fence about purchasing. And ...

Live chat apps are an increasingly popular addition to many business websites. They can be a great way to actively engage customers and connect them to sales agents while they are focused on your ...

Across the contact center world, debate ensues over what customer support channels organizations should implement. CX is the No. 1 competitive advantage in the war for customer loyalty, and ...

Moxie Live Chat is a tool for communication between customer and service/sales agents on the website on desktop or mobile. Key features include text dialogue, co-browsing, productivity tools, and ...

Live chat is a proven way to close online sales and provide post-order support. Shoppers are frustrated over telephone wait times, phone-tree menus, and outsourced support. Online chat can provide ...